Make A Complaint
We hope that in your dealings with us you will find our staff and services meet with both your expectations and your approval.
If ever these standards fall below that which you find acceptable, or if there is anything else that you are unhappy about, we would ask that you tell us as soon as possible using this form.
Your input into our services is vital to ensure that unacceptable practices and / or standards are not allowed to continue. We welcome your comments and can promise that your complaint will be handled promptly and efficiently by the Manager, or passed to a higher authority if you so wish.
Complaints offer us a chance to correct something that is not right and provides us with an opportunity to improve our service. We value your feedback and we are committed to investigating and learning from complaints.
Further Information:
We aim to resolve all concerns to your full satisfaction, however if you are not fully satisfied with the outcome
of your concern you may refer your concerns to the Local Government.
Care Quality Commission
Citygate Gallowgate, Newcastle
upon Tyne, NE1 4PA. Tel:
0300 061 6161
Website: www.cqc.org.uk
Local Government and Social Care Ombudsman
Tel: 0300 061 0614
Website: www.lgo.org.uk